“I returned a scathing screed, assuring the team the customer was irrational, calling her a ‘snatch’ for good measure. I hit Reply All, thinking I’d been forwarded the correspondence instead of cc’d.” That’s when a stranger graciously taught Camilla Griep how to avoid the classic “open mouth, insert foot” procedure.
What Ann Henry-Callahan should have said.
“If you will hold one moment, sir, I will transfer you to our Quaker Specialist. If she doesn’t pick up, feel free to leave her a message.” It’s what Robert Morse should have said.
“I’m not totally sure I understand how our ‘yard’ can be ‘too tall.’ Would that be because you couldn’t actually call it grass?” Jenny Walton‘s front lawn won’t be featured in Better Homes and Gardens anytime soon.
“However, when I do think back on mistakes I’ve made, there is one event that has always stood out to me: a small thing, but one that still irritates me.” It’s what Cynthia White should (or shouldn’t) have said.
“She steps into the void, perhaps answering vertigo with a willing plunge. Her fall is not like a movie, where an actor tumbles end over end, screaming and perhaps flailing her arms as she falls. The woman in the blue dress just disappears.” What Rick Sapp should have said to the woman on the ledge.
“I caught the ball! I made the correct throw! Do you want me to be a mind reader too?”
“Hmm, two transparent prescription lenses in a frame with movable arms? Let’s see here, we have…”